Tuesday, March 22, 2016

Excellent laptop and excellent service from Dell

I bought a Dell XPS 13 for $1,300 from their online website. I find the laptop to be excellent.

However, I was soon disappointed to see the message "power on, not charging".

I sent an online feedback to Dell.They replied by email to me and asked for additional information from certain test. They soon diagnosed the problem to be adapter fault.

They sent a new adapter to me on the following day. It arrived and worked perfectly. I am impressed with the good service from Dell.

The laptop did not have a HDMI port. I bought a USB-C to HDMI adapter. It worked fine.

I am also very happy with the Dell XPS 13. It is light and powerful. It is an excellent laptop.

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